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Meet the founder

About Dan, founder of Cell Devices.

iPhone repair, trade in & refurbished phones, done properly, by a person you can message.

I founded Cell Devices to take on the repairs most places turn away. Apple Self Repair trained, Samsung & Google programme trained, more than 4,000 devices behind me, and a team that works to the same standard.

Get a Quote → Message Dan

A gloved hand lifting an opened iPhone over the parts of a stripped iPhone 14 on the bench, mid repair

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Up to 12 Month warranty

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4+ Years experience

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4,000+ Devices repaired

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350+ Phones sold

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5/5 Google rating

Hi, I'm Dan, founder of Cell Devices

I started Cell Devices around one conviction: most places won't touch a badly broken phone, and they should. A cracked, water damaged or won't turn on device isn't scrap, it's a repair that takes the right skills and the patience to do it properly.

It began with my own iPhone SE. The screen went, I couldn't justify replacing it, so I learnt to fix it myself. Repairing and reselling broken phones from Facebook Marketplace followed, then years in professional repair, manufacturer training, Samsung and Google programme training, and warranty and insurance work for some of the UK's biggest names.

Today Cell Devices is a specialist workshop in Guildford, Surrey, serving the whole UK by post. I still set the standard for every repair, grade and offer, and as the team grows, that standard is the one thing that doesn't change. Whether you need a repair, want to sell or trade in, or are looking to buy a refurbished phone, you're dealing with people who genuinely know phones.

The journey

Dan · Founder, Cell Devices

How did you get into phones?

Age 13 to 15

Honestly it started way before phones, I was always taking things apart. By 13 I was fixing computers, modding them, eventually building my own. Read more ↓

Became the person everyone called when something stopped working, friends, family, didn't matter. Not because I studied for it. Just because I genuinely wanted to know why things broke.

That curiosity never left.

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So when did phones come into it?

Age 19

I cracked my iPhone SE and couldn't afford to replace it, so I just fixed it myself. That was the start of everything. Read more ↓

I researched the repair, ordered the part, got it wrong the first time and right the second.

Then I started buying broken phones on Facebook Marketplace, repairing them and selling them on. Every mistake taught me something I still use today.

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Did you do any proper training?

Age 21

Yes, I moved into professional repair and absorbed everything I could: Samsung and Google programme training, manufacturer warranty repairs, insurance work for major UK banks. Read more ↓

Thousands of devices, phones crushed by cars, submerged for hours, the ones that look beyond saving.

I fixed them. Every one.

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And Cell Devices, how did that start?

Age 24

I started it on my own, no investors, no mentor, no template. Built from the bench up. Read more ↓

The grading system, the inspection process, the buying and selling side, all designed from scratch around one question: what would I want if it were my phone?

Demanding? Very. Worth it? Every day.

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How's it going now?

Now

More than 4,000 devices in, with a five star Google rating I'm genuinely proud of.

The business is growing and the team with it, but the standard every device is held to is still mine. Same curiosity, better tools.

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Delivered

★★★★★

The experience behind every repair

Over the course of my professional repair career I've completed intensive manufacturer training programmes, trained on Samsung and Google repair programmes, carried out warranty repairs on behalf of major manufacturers, and handled insurance repairs for some of the UK's biggest banks. That's the standard every repair at Cell Devices is held to.

My specialism is iPhones. Apple has historically kept their repair ecosystem tightly closed, which means most of what I know I built myself, through years of doing it, getting it wrong, figuring it out, and doing it better. I regularly fix phones that other shops have looked at and handed back. If someone tells you a repair can't be done, it's worth a second opinion.

What happens to your device

From the moment you drop it at the Post Office to getting it back, here's exactly what happens.

Step 1 of 7

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Step 1: Postage

You drop it at the Post Office

We send a prepaid Royal Mail label once you've accepted our price: Royal Mail Tracked 24 for devices worth under £150, or Special Delivery, insured up to £750, for devices worth £150 or more. Just scan it at any Post Office. No packaging costs, nothing to pay, and it's tracked from the moment it leaves your hands.

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Step 2: Arrival

We receive it and message you

The moment your device arrives, we message you on WhatsApp to confirm it's safely in. You're never left wondering where it is.

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Step 3: Inspection

Full inspection before a single screw is touched

The device is checked thoroughly, confirming the fault, assessing overall condition, and making sure everything matches what was discussed. If anything unexpected comes up, you're told before anything is done.

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Step 4: The repair

Repaired properly, not just patched

The repair is carried out using quality parts, to manufacturer standards. No cutting corners. We've done this thousands of times, on devices other shops have handed back.

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Step 5: Testing

Fully tested before it leaves

Every function is tested after the repair, screen, cameras, Face ID, battery, connectivity, buttons. If anything isn't right it gets fixed before it goes anywhere near a box.

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Step 6: Sent back

Packed carefully and posted, you get the tracking

Your device is packed and sent back by Royal Mail: Tracked 24 for devices worth under £150, or Special Delivery, insured up to £750, for devices worth £150 or more. We send you the tracking number so you can follow it home. Usually with you the next working day.

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Step 7: Done

Back in your hands, with a warranty

Your device is back, fixed, tested and working. Covered by a warranty of up to 12 months on parts and labour. Same fault comes back and it's not accidental damage, we fix it.

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Step 1: Quote

You get an instant estimate

Use the quote tool, takes about two minutes. Instant estimate based on your device, condition and faults. No obligation.

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Step 2: Offer confirmed

Your buying form, by email

We email you a personal link to your buying form. We review your answers and confirm the offer there. Nothing is agreed until you're happy.

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Step 3: Postage

Free prepaid label sent to you

We send a prepaid Royal Mail label: Tracked 24 for phones worth under £150, or Special Delivery, insured up to £750, for phones worth £150 or more. Drop it at any Post Office. Nothing to pay, no packaging costs.

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Step 4: Arrival

We receive it and message you

The moment it arrives, we message you to confirm it's safely in. You're never left guessing.

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Step 5: Inspection

Personally inspected, offer confirmed or discussed

The device is inspected against what was described. If everything matches, the offer stands. If something's different, we'll always discuss it openly before anything changes, and you can always have it back: free, unless it isn't as described (it won't unlock, it's locked or blocked, or it has a fault you didn't mention), when return postage is a flat £15.

And if it turns out to be in better condition than expected, we message you and offer more. We could pay the original offer. We don't.

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Step 6: Payment or upgrade

Usually paid within 24 hours, or your upgrade arranged

Bank transfer usually sent within 24 hours of your device arriving. If you're upgrading, we arrange your replacement phone, tracked, tested, graded and warranted.

How devices are graded

Every device is inspected and tested. Grades describe cosmetic condition only. Battery health and parts are shown separately. All phones meet our 80% minimum battery health standard. Here's exactly what each grade means for the refurbished phones we sell.

Excellent

✓ Looks almost new. No scratches you can see on the screen, at most tiny marks on the body that you would have to look for.
✓ 80%+ battery health
✓ All functions tested and working
✓ Parts tagged Original or Quality, stated before you buy
✓ Half price accessories (screen protector £10, normally £19.99)
✓ 12 month warranty
✓ Tracked Royal Mail delivery, usually next working day

Good

✓ Light signs of use. The screen looks clear when it is on; light marks on the frame or back.
✓ 80%+ battery health
✓ All functions tested and working
✓ Parts tagged Original or Quality, stated before you buy
✓ Half price accessories (screen protector £10, normally £19.99)
✓ 12 month warranty
✓ Tracked Royal Mail delivery, usually next working day

Fair

✓ Visible wear: scratches or scuffs you can see, maybe a small dent. Fully working, every mark shown in the photos.
✓ Fully functional, all features working
✓ Parts tagged Original or Quality, stated before you buy
✓ 80%+ battery health
✓ Half price accessories (screen protector £10, normally £19.99)
✓ 6 month warranty
✓ Tracked Royal Mail delivery, usually next working day
⚠ Best value option, cosmetic only, nothing functional

Why Cell Devices is different

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Real repair expertise, not a checklist

Samsung and Google programme trained. Over 4,000 devices repaired. iPhone specialist who regularly fixes devices other shops have declined. When I assess your phone, it's being looked at by someone who genuinely knows what they're seeing.

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A real person, every time

When you message on WhatsApp you reach the workshop directly, me or my team, never a call centre or an automated system. Every repair, trade in and query is handled personally by someone who can actually answer it.

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Fair prices. Honest grading. No surprises.

We check every trade in personally, including devices automated buyers won't touch. Every refurbished device is graded honestly. What you see is what you get.

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Local or by post, your choice

Based in Guildford, Surrey. With a GU postcode you can drop off or have it collected. Everyone else posts it with a free, tracked prepaid label, and anything worth £150 or more goes Special Delivery, insured up to £750.