Frequently asked questions

Every device sold by Cell Devices has been fully tested, graded and checked on 26 points when it arrives, again after any repair, and before it ships. It's been used before but works perfectly, and comes at a fraction of the new price. Our technicians personally inspect every device before it leaves.

Grades describe cosmetic condition only. Battery health and parts are shown separately. All phones meet our 80% minimum battery health standard. Parts are separate from the grade: every phone is tagged Original parts or Quality parts, stated before you buy and priced to match.

All grades come with tracked delivery, usually next working day, and accessories are half price when bought with a phone, a fitted tempered glass screen protector is £10 instead of £19.99. See the full breakdown on the About page.

Yes, every device is fully unlocked to all networks before it leaves. Just pop your SIM in and go.

Your phone and your order confirmation as proof of warranty. Accessories are half price with a phone, add a fitted tempered glass screen protector for £10 (normally £19.99). Chargers aren't included, all phones use USB-C or Lightning depending on the model.

No, it's a repair record, not a fault. Newer iPhones list replaced parts in Settings › General › About › Parts and Service History: a non genuine part shows "Unknown", a reclaimed genuine part shows "Used", and on the iPhone XR to 11 a replaced battery can show "Unknown" whichever battery was fitted. Apple says these messages don't stop you using your iPhone, and they don't affect your warranty with us. Your device is fully tested and covered.

Dispatched the next working day, usually via Royal Mail Special Delivery, so most phones arrive within a couple of working days. You'll get a tracking number as soon as it's sent.

14 days from delivery, no questions asked. If something isn't right, message us on WhatsApp and it gets sorted immediately. See warranty & returns in plain English or the full refund policy.

All functional faults: if the phone stops working as it should, we'll repair or replace it. The warranty doesn't cover accidental or liquid damage. Excellent and Good get 12 months, Fair gets 6 months.

Klarna, Shop Pay and PayPal Credit are all available at checkout, spread the cost interest free. Apple Pay and all major cards are also accepted.

Yes, and it's encouraged. Message on WhatsApp before buying and you'll get an honest answer about condition, battery health, parts used and anything else. A technician replies personally.

iPhone screen repair starts from £59 for older models up to £409 for iPhone 17 Pro Max with a genuine Apple OLED. Third party screens are available from £59, genuine Apple from £149. Use the quote tool to get your exact price, takes about 2 minutes. All repairs include a warranty of up to 12 months.

3 to 5 working days door to door. Most repairs are completed within 1 to 2 working days of arriving. We message you when it arrives and again with a tracking number when it's posted back. See the repairs page for the full process.

No. You pay once the repair is done, at the price you accepted. That goes for software and diagnostic jobs too: nothing is paid before you post it, and the £20 diagnostic comes off the total if the repair goes ahead.

Newer iPhones keep a record of replaced parts in Settings › General › About › Parts and Service History. What it says depends on the model and the part fitted:

• iPhone 8 and X: no parts record, so no message.
• iPhone XR, XS and SE: nothing for the screen or camera. The battery may be listed as 'Unknown', whichever battery we fit.
• iPhone 11 series: our aftermarket screens show 'Unknown'; the battery may show 'Unknown' with any battery, genuine included; the camera shows nothing.
• iPhone 12 and newer: aftermarket parts show 'Unknown'. A new genuine Apple part shows 'Genuine' once finished with Apple's Repair Assistant; a reclaimed genuine part shows 'Used'. Cameras we fit are genuine Apple only, reclaimed from another phone, or brand new on request and quoted separately.

It's a repair record, not a fault, Apple says these messages don't stop you using your iPhone. We'll tell you which part you're getting, and what it will show, before we start.

Often yes. We regularly fix phones other shops have handed back, including water damage, dead batteries and logic board issues. The £20 diagnostic fee applies first, coming off the total if it's fixable. We advise honestly before any work is done.

Yes, genuine Apple OEM parts are available for screen and battery repairs. Genuine parts are reclaimed from another phone unless you ask for brand new ones, and we'll tell you which before we start. On iPhone 12 and newer a new genuine part shows 'Genuine' in Settings once finished with Apple's Repair Assistant, and a reclaimed one shows 'Used'. On iPhone XR, XS, SE and 11 the battery may show 'Unknown' with any battery, genuine included. Third party parts are also available at a lower cost.

• 🍎 iPhone: iPhone X through to iPhone 17 Pro Max and iPhone Air
• 🍎 iPad: 7th through 11th Gen
• 📲 Samsung: Galaxy S21 to S25, A series, Z Fold/Flip 4 & 5
• 🔵 Google Pixel: Pixel 6 through Pixel 9 Pro

Not listed? Use the "Other" option on the quote page, no charge for an enquiry.

How long depends on the part we fit: 12 months on an aftermarket OLED screen, 6 months on a third party battery and on other parts such as a charging port, camera or back glass, and 3 months on a genuine Apple part (they are reclaimed, so they reach us used) or a budget LCD screen. Your quote says which part and how long before you accept it. It covers the part we fitted and our workmanship, not other parts of the phone, and not liquid or accidental damage. If the same fault comes back in that time, we fix it at no charge.

Always recommended. We take every care, but backing up via iCloud or a computer protects you regardless. Remove your SIM before posting too, it's not needed for the repair.

We'll let you know before doing any work. For diagnostics the £20 stands, but no further charge. Your device is returned to you tracked, at no cost to you.

Yes, almost any condition. Cracked screens, won't turn on, water damage, multiple faults. Our technicians review every broken device personally, including the damaged ones automated systems reject outright.

Bank transfer usually sent within 24 hours of your device arriving and being inspected. Usually in your account within hours of arrival.

When you put your trade in value toward one of our refurbished phones, it comes straight off the price. The quote tool shows you the cash figure and the credit figure side by side. If you decide not to upgrade, you get the cash offer instead, no pressure.

It works both ways. If the device is worse than described, we'll always discuss it openly before anything changes, and if you'd rather not accept the new offer we post it back. That's free, unless it isn't as described (it won't unlock, it's locked or blocked, or it has a fault you didn't mention), when return postage is a flat £15. A small gap, like a few per cent of battery health, is always a free return. If it's in better condition than expected (say it powers on when listed as dead), we message you and offer more. We could pay the original offer. We don't.

Ideally yes, locked devices are harder to resell and will affect the offer. We'll factor this in and discuss it with you. It doesn't mean we won't buy it, just that the offer will be lower if the lock can't be removed. We can often guide you through removing it in just a few minutes.

It gives a reliable estimate based on current market data and your device's condition and faults. The final offer is confirmed personally by our team on your buying form, which we email to you after the quote. If the device matches what was described, the estimate stands.

No problem. If you decline the final offer, we post your device back free of charge. The one exception is a phone that isn't as described (it won't unlock, it's locked or blocked, or it has a fault you didn't mention): then return postage is a flat £15, and we tell you before you decide. A small gap, like a few per cent of battery health, is always a free return.