Warranty and returns,
in plain English.

Every phone we sell is tested, honestly graded and covered by a warranty from the day it is delivered:

• Excellent and Good: 12 months
• Fair: 6 months
• Your order confirmation is your proof of warranty, nothing to register

What it covers: functional faults. If the phone stops working as it should, touch, cameras, speakers, charging, connectivity, buttons, Face ID or Touch ID, we repair or replace it. What it doesn’t cover: accidental damage (drops, cracks, bends), liquid damage, and the normal wear of a battery over time. Cosmetic grade and battery health are separate. Every phone meets our 80% minimum battery health standard. The listing states its recorded battery health where available; an Excellent grade does not promise a new battery. Normal gradual battery wear is different from a fault, such as unexpected shutdowns or a charging failure. Your statutory rights are unaffected.

You have 14 days from delivery to change your mind, no questions asked, under the Consumer Contracts Regulations 2013. Message us, then post it back to us tracked, return postage for a change of mind return is yours to pay; if the phone is faulty we send a prepaid label instead. You are refunded within 14 days of it arriving back, including any standard delivery charge you paid. You can check the phone as you would in a shop; if it comes back with more than that, or still locked to your account, we may deduct the loss in value. The full wording is in our refund policy.

Every repair carries a warranty on the part we fitted and our workmanship. How long it lasts follows the part, because the parts themselves are not the same:

• Aftermarket OLED screen: 12 months
• Third party battery: 6 months
• Charging port, camera, back glass and other parts: 6 months
• Genuine Apple part: 3 months. Genuine Apple parts are reclaimed from other phones, so they reach us used.
• Budget LCD screen: 3 months. It is sold as a temporary or data transfer option and is always labelled as such in your quote.

Your quote says which part we are fitting and how long its warranty is before you accept it, and your repair page says the same afterwards, so you never have to work it out from this page.

Covered: the part we fitted failing, or the work we did not holding, a fitted screen developing touch problems, a new battery losing health early, a replaced port working loose. Not covered: other parts of the phone that we did not touch, new accidental damage, and liquid damage.

A £20 diagnostic is a separate service, agreed with you before you post: it is deducted from any repair you go ahead with, and it is the only charge if the device turns out to be beyond economic repair, the device comes back to you tracked, free of charge.

Our warranty promise is simple: if the same fault comes back, we fix it at no charge. “Same fault” means the thing we repaired or replaced has failed again, not a new problem on the same phone. Some examples:

• We replaced your screen and the touch stops responding a few weeks later, covered.
• We replaced your screen and you drop the phone and crack the new one, not covered (accidental damage), but we will quote the repair fairly.
• We replaced your battery and it drops well below the expected health within its warranty (the table above says how long), covered.
• We replaced your battery and later the charging port fails, not covered under that repair’s warranty, because it is a different fault; it is quoted as a new repair.
• A phone you bought from us develops a fault with the speaker in month five, covered under the 12 month (Excellent or Good) or 6 month (Fair) warranty.

If you are ever unsure which side of the line something falls on, ask. We tell you straight, before any work is done.

When you sell or trade in, the quote tool gives an estimate, we email you a personal buying form, and we confirm the offer there before you post anything. After inspection, if the device matches the description, the offer stands. If it is worse than described we discuss it openly before anything changes, and if you decline the revised offer we post your device back free of charge. The one exception is a device that is not as described (it will not unlock, it is locked or blocked, or it has a fault you did not mention): then return postage is a flat £15, and we tell you before you decide. A small gap, like a few per cent of battery health, is always a free return. If it is better than described, we pay more.