Warranty and returns,
in plain English.

Every phone we sell is tested, honestly graded and covered by a warranty from the day it is delivered:

• Grade A and Grade B — 12 months
• Grade C — 6 months
• Your order confirmation is your proof of warranty — nothing to register

What it covers: functional faults. If the phone stops working as it should — touch, cameras, speakers, charging, connectivity, buttons, Face ID or Touch ID — we repair or replace it. What it doesn’t cover: accidental damage (drops, cracks, bends), liquid damage, and the normal wear of a battery over time. Battery health is checked and stated when we grade the phone; every Grade A phone leaves with 85% or better, Grade B and C with 80% or better.

You have 14 days from delivery to change your mind, no questions asked, under the Consumer Contracts Regulations 2013. Message us, we send a prepaid label, and you are refunded once the phone is back and checked. Please return it in the condition it arrived in, with any accessories that came with it. The full wording is in our refund policy.

Every repair carries a 12-month warranty on the part we fitted and our workmanship. The one exception is the budget LCD screen tier, which is sold as a temporary or data-transfer option and carries 3 months — it is always labelled as such in your quote.

Covered: the replaced part failing, or the work we did not holding — a fitted screen developing touch problems, a new battery losing health early, a replaced port working loose. Not covered: new accidental damage, liquid damage after the repair, or a different fault that was not part of the repair.

A £40 diagnostic is a separate service: it is deducted from any repair you go ahead with, and it is the only charge if the device turns out to be beyond economic repair — the device comes back to you tracked, free of charge.

Our warranty promise is simple: if the same fault comes back, we fix it at no charge. “Same fault” means the thing we repaired or replaced has failed again — not a new problem on the same phone. Some examples:

• We replaced your screen and the touch stops responding three months later — covered.
• We replaced your screen and you drop the phone and crack the new one — not covered (accidental damage), but we will quote the repair fairly.
• We replaced your battery and it drops well below the expected health within the year — covered.
• We replaced your battery and later the charging port fails — not covered under that repair’s warranty, because it is a different fault; it is quoted as a new repair.
• A phone you bought from us develops a fault with the speaker in month eight — covered under the 12-month (Grade A/B) or 6-month (Grade C) warranty.

If you are ever unsure which side of the line something falls on, ask. We tell you straight, before any work is done.

When you sell or trade in, the quote tool gives an estimate and we confirm the offer on WhatsApp before you post anything. After inspection, if the device matches the description, the offer stands. If it is worse than described we discuss it openly before anything changes — and if you decline the revised offer we return your device free of charge. If it is better than described, we pay more.