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WhatsApp · Email · Post
Get in touch.
A real person replies.
WhatsApp is the fastest way to reach us, messages are answered in order, usually the same day during opening times. Email works too. There is no call centre and no ticket queue.
✓ Replies the same day when open·✓ Mon & Thu to Sat 9am to 6pm · Sun 11am to 5pm·✓ UK wide by post
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WhatsApp
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The quickest way. Send a message, a photo or a short video of the problem and we come back to you in order.
Open WhatsApp →Email
sell@celldevices.co.uk, for quotes, orders, warranty claims and anything that needs an attachment. We usually reply the same day (closed Tuesdays and Wednesdays).
Email us →🕘
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Opening hours
Monday and Thursday to Saturday 9am to 6pm. Sunday 11am to 5pm. Closed Tuesday and Wednesday. Outside these hours, message anyway, we reply first thing when we are back.
By post, UK wide
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We are a postal workshop, not a walk in shop. Once a repair or offer is agreed we send a prepaid Royal Mail Tracked label, scan it at any Post Office, nothing to pay.
How repairs by post work →Local to Guildford?
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With a GU postcode you can drop off by arrangement, free, or have it collected (a repair collection is £20). Everything else is the same as by post.
Guildford and Surrey →Order or warranty query
Have your order number or repair reference to hand and we can pull the job up straight away. Warranty and returns are explained in plain English.
Warranty & returns →🔗
Links we send you
Quotes, bookings, receipts, repair status and phone health reports arrive as personal links by WhatsApp or email from our workshop system. Some ask for a 6 digit code sent to the contact on your record, that is how we keep your details private. Lost a link? Message us and we resend it.
Before you message
The three things that get you an exact answer fastest
- Your device: model and, for a sale or trade in, the storage size.
- What’s wrong: or what you want: repair, sell, trade in, or a question about a phone in stock.
- A photo of any damage. For a quote you can skip all of this and use the quote tool, it asks the right questions in about two minutes and sends everything to us in one message.
FAQ
Common questions
Usually the same day during opening hours (Mon and Thu to Sat 9am to 6pm, Sun 11am to 5pm). We are closed on Tuesdays and Wednesdays, so a message then gets an answer on Thursday. The green dot at the top of the page shows whether we are online now.
WhatsApp messages are answered fastest because we can look at photos and pull up your job while we reply. If you need to talk it through, say so in the message and we will arrange a call.
We are a postal workshop and do not have a public shop front. If you have a GU postcode you can arrange a drop off or a collection; see the Guildford page. Everyone else: the prepaid label makes post just as easy.
Nowhere until it is agreed. Once a repair or offer is confirmed we send a prepaid Royal Mail Tracked label with the address on it, you never pay postage or guess where to send it.
Ask before you buy, battery health, marks, parts used, anything. Message with the model you are looking at and you get an honest answer.