Dan is online ยท Replies within 30 mins
Repair, trade in, or sell
Cracked iPhone? Battery gone? Won't turn on? Run a diagnostic โ Dan reviews every device personally.
4+
Years experience
Any
Condition accepted
12mo
Warranty
~30m
Response time
01 / 04
Select device
Identify your hardware to begin the diagnostic.
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Apple Self Repair trained ยท 4+ yrs hands-on across all modern iPhones
Apple Self Repair trained ยท hands-on iPad experience across all generations
Ex-authorised Samsung repair contractor ยท trained for in-warranty Samsung repairs
Ex-in-warranty Google repair contractor ยท trained for official Pixel repairs
Not on the list? Describe your device and Dan will quote directly.
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โ All fields required โ device, fault, name and number.
02 / 04
Select operation
No commitment โ choose what works for you.
Quoted range applies to all storage sizes. Higher storage tends toward the upper end of the range, depending on condition, faults and market.
Broken or damaged? You'll likely get more here than anywhere else.
03 / 04
Fault identification
Select the primary fault โ add others on the next screen.
โ On this model the back glass is bonded to the housing โ a full housing replacement is the correct repair.
Not sure if repair is right?
03 / 04
Which screen quality?
Both options are quality-checked before fitting.
03 / 04
๐ What's your battery health?
Helps Dan understand the full picture โ even if battery isn't your main repair.
๐ Where to find battery health
Settings โ Battery โ Battery Health & Charging โ Maximum Capacity
โ ๏ธ Below 80% โ battery flagged
iPhones below 80% can throttle performance and affect value. We've added battery to your quote โ Dan will factor it in.
03 / 04
Any other faults?
Already pre-filled from your earlier answers โ adjust if needed, or skip straight through.
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Already confirmed
Common faults
Other faults
02 / 04
What's the screen doing?
Select all that apply โ helps confirm what type of replacement is needed.
โ May need diagnostic first
Black screen, flicker or backlight issues can be caused by a connector fault or logic board issue rather than the screen itself. Dan will confirm before ordering parts.
๐ก iPhone 12+ โ third-party screens show "Unknown Part" in Settings. Genuine OEM screens remove this warning and restore True Tone.
02 / 04
What's the battery doing?
Select all that apply. Most common signs: dying at 20%+ or draining noticeably faster.
โ Overheating noted
Excessive heat can indicate a swollen or failing battery. Dan will inspect before replacement.
02 / 04
What's the damage?
Select all that apply โ helps Dan assess the repair method.
โ Frame damage noted
A bent or damaged frame may affect the repair approach and water resistance. Dan will assess on arrival.
โ ๏ธ Screen lifting = likely swollen battery
A screen or back lifting away from the frame is a strong sign of a swollen battery. Do not charge the device.
๐ Battery check โ important
Back glass cracks can allow glass shards to contact the battery. Does the phone feel warm, swollen, or has the back bowed outward?
โ ๏ธ Battery replacement recommended
A warm, swollen or bowed battery may have been pierced by glass. Dan will inspect on arrival. Do not charge the device.
02 / 04
What's the camera doing?
Select all that apply โ we'll work out whether it's the lens, the module, or both.
Camera function issues
Physical / visual damage
๐ก Could be software
Camera crashes and black screen can sometimes be fixed with a software reset โ Dan will check before replacing anything.
๐จ Dust inside the lens
Dust between the glass and sensor usually means the camera module needs replacing โ the lens glass alone won't fix it.
๐ Lens glass only
If the camera otherwise works fine and it's just the glass that's cracked, a lens glass replacement (ยฃ50) may be all that's needed.
โ ๏ธ Likely both repairs needed
A cracked lens left too long often lets dust and debris into the module, damaging the camera itself. Dan will confirm on arrival โ we'll quote both as a bundle.
02 / 03
๐ง Tell us about the water damage
Select all that apply โ helps Dan prepare the right assessment.
โ ๏ธ Act fast โ time matters with water damage
Switch the device off immediately if it's on. Don't charge it. The sooner Dan can assess and clean the board, the better the chances of recovery. Send as quickly as possible.
02 / 03
What's happening with Face ID?
Select all that apply โ helps Dan understand what's going on.
โ ๏ธ Important โ Face ID is usually unfixable
On iPhone 11 and older, Face ID is paired to the logic board at the factory and cannot be restored โ even Apple cannot fix it. Dan will confirm on arrival.
If it stopped working after a screen repair, the TrueDepth sensor may have been disturbed โ there's a small chance it can be resolved.
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Face ID can be repaired on this model โ ยฃ220
iPhone 12 and newer can have Face ID restored using Apple's Self Service Repair programme with professional tools. The part needs to be ordered specifically for your device โ Dan will confirm the repair is possible before ordering.
โฑ Allow an extra 1โ3 working days for parts to arrive. Dan will keep you updated throughout.
02 / 03
What's happening with the device?
Select all that apply โ Dan will use this to prepare the right diagnostic.
๐ Disabled / locked out
If "iPhone is disabled", Dan can attempt a restore. You'll lose data unless you have a backup.
โ May be a hardware issue
Won't turn on and boot loops can be caused by hardware (battery, logic board). The ยฃ40 diagnostic covers both.
ยฃ40 diagnostic โ comes off the repair cost if Dan fixes it.
02 / 03
What's not working?
Select all that apply โ speaker, mic, buttons and small components are all the same price.
๐ก Worth trying first
Speaker and mic issues are sometimes caused by software or a blocked grille. Try restarting and cleaning the grille gently first.
Small parts priced the same as a charging port repair.
02 / 03
What's happening with charging?
Select all that apply โ helps Dan confirm it's the port and not the cable or battery.
๐ก Worth trying first
A port that won't seat the cable is often blocked with pocket lint. Try a wooden toothpick to clear debris gently โ fixes it for free in many cases.
Port replacement fixes physical port damage โ price varies by model.
02 / 03
Tell us about the lens damage
Select all that apply โ helps Dan figure out if it's just the glass or if the module underneath needs replacing too.
Physical damage to the glass
Is the camera itself still working?
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Lens glass only โ ยฃ50 flat rate
Camera works fine, it's just the glass cover. Quick job โ no data loss. If the crack is new, this is the right fix.
โ ๏ธ Camera module also affected
Blur, spots, vibration and noise usually mean the module underneath has been damaged โ often from a cracked lens left too long. Dan will confirm on arrival. We'll quote both as a bundle.
04 / 04 ยท Repair estimate
from
STATUS
Estimate ready
PARTS
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WARRANTY
12 months
POSTAGE
Prepaid label sent
๐ Pricing not yet listed for this model
Dan can still help โ send your details below and he'll quote directly. Usually within 30 minutes.
๐
ยฃ40 diagnostic fee
Payable before posting โ comes off the repair total if fixed. Postage both ways covered.
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Genuine Samsung parts
Samsung-calibrated display. Fully tested before return.
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Genuine Google parts
Brand-new genuine Google parts. Fully tested before return.
Fixing all issues while it's in
You flagged additional faults โ Dan can fix everything at the same time. Additional repairs get 20% off when bundled. Primary repair stays at full price.
Without bundle discount
20% off additional repairs
Fix everything total
Worth comparing
Worth comparing before you commit to the repair
๐ง This repair
Fix your existing device
VS
"Camera issue sorted straight away, no extra charge, no second questioning"
"Great communication, very honest and open โ repair was exactly as quoted"
Worth knowing
Before committing โ it's worth checking whether a refurbished replacement costs the same or less.
"Great communication, very honest and open โ repair was exactly as quoted"
"Super impressed with promptness, clear comms and honesty"
Your details
โ Please enter your name, number and agree to terms.
03 / 04
Condition assessment
Dan verifies on arrival โ be accurate for the best offer.
Not sure which grade? Match your phone to the examples above.
03 / 04
Fault log
Flag everything โ each affects the valuation.
Common faults
Other faults
iPhones: removed from iCloud (Settings โ your name โ Sign Out). Samsung/Google: Google account removed or PIN provided.
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If we can unlock it
Your estimate
Same price as unlocked โ Dan can guide you through removing the lock
๐ If it stays locked
ยฃ20
Recycling price โ we recover parts value only
Dan will always try to help you remove the lock first โ only takes a few minutes with the right Apple ID or PIN.
โ Please answer the iCloud / account lock question below before continuing.
03 / 04
Tell us a bit more
Helps Dan give you the most accurate offer.
04 / 04 ยท Valuation complete
Upgrade available
Trade in and get
When you trade toward one of our refurbished phones, we can give you more back.
Cash value
Best value
Trade credit
Prefer cash? Scroll down to proceed.
CASH
UPGRADE
STATUSEstimate ready
PAYMENTBank transfer, same day
POSTAGEPrepaid label sent
๐ Account lock noted โ two possible prices
If the lock is removed: full estimate above. If it stays locked or is unfixable: ยฃ20 recycling price.
โ Estimate based on past sales data. Dan confirms final offer after speaking with you.
๐ง Repair all faults instead
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Which phone are you looking to upgrade to?
Browse what's in stock โ your trade-in credit goes directly toward it.
Loading available phonesโฆ
How would you like to do the trade?
Not the figure you wanted?
Sometimes a repair is better value โ fix it, keep it a bit longer, then sell when ready.
Repair from
Worth comparing
Could a repair be better value?
Happy with your valuation? Continue below.
Your details
โ Please enter your name, number and agree to terms.
Details saved
Tap below โ your details are pre-filled, just hit send.
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Message Dan on WhatsApp โ
โ WhatsApp opened โ just hit send
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โญ Used Cell Devices before? A Google review takes 30 seconds.
Leave a Google review โIt's actually Dan on the other end โ not a bot.
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Common questions
Usually within 30 minutes to an hour when online. Working hours: Mon, ThuโSun 9amโ6pm.
Yes โ cracked screens, won't turn on, water damage, multiple faults. Dan reviews every device personally.
Dan sends a prepaid Royal Mail Tracked 24 label once everything is agreed. Scan at any Post Office.
You're never committed until you agree. If anything changes, Dan will always discuss it with you first.
When you upgrade, we refurbish and resell your old device โ we pass more value back as credit. You typically get 25โ35% more than cash.
Your name and number go directly to Dan via WhatsApp โ nobody else. We don't store your details or share them.
iPhone screen repair starts from ยฃ65 for older models up to ยฃ189โยฃ379 for iPhone 16 Pro Max, depending on whether you choose a third-party OLED or genuine Apple OEM screen. All repairs include a 12-month warranty.
3โ5 working days door to door. A prepaid label is sent once your repair is agreed โ post it from any Post Office. Dan repairs and returns via Royal Mail Tracked.
Yes. Cell Devices accepts phones in any condition including water damage, cracked screens, and phones that won't power on. Run the quote tool above to get an instant estimate.
iPhone repair by post โ UK mail-in service
Cell Devices is a specialist iPhone, Samsung, and Google Pixel repair service based in Surrey, operating a fully postal repair model across the UK. Every repair is handled personally by Dan โ Apple Self Repair trained with 4+ years of hands-on experience across all modern iPhone models. There are no middlemen, no call centres, and no hidden fees.
Common repairs include iPhone screen replacement (cracked glass, touch issues, OLED lines), iPhone battery replacement (third-party or genuine Apple OEM), back glass and housing repair, camera module and lens replacement, Face ID restoration (iPhone 12 and newer), and charging port repair. Samsung Galaxy screen, battery, and back glass repairs are also available, as are Google Pixel screen and battery replacements.
How mail-in repair works
Use the quote tool above to describe your device and fault. Dan will review your details and send a prepaid Royal Mail Tracked 24 label โ no upfront cost for postage. Once your device arrives it's inspected, the final price is confirmed, and it's repaired and returned within 3โ5 working days door to door. All repairs carry a 12-month parts and labour warranty.
Sell or trade in your old iPhone
Cell Devices buys used and broken iPhones for cash or as a trade-in toward a refurbished replacement. Devices in any condition are accepted โ cracked screens, water damage, faulty, or not turning on. Trade-in credit is typically 25โ35% higher than a cash sale. Prices are based on live market data and confirmed after Dan personally reviews your device.
Repair prices
iPhone screen repair from ยฃ65 ยท iPhone battery replacement from ยฃ49 (third-party) or ยฃ129 (genuine Apple) ยท Camera lens replacement ยฃ50 ยท Back glass from ยฃ80 ยท Face ID repair ยฃ220 (iPhone 12+) ยท Charging port from ยฃ69. Bundle pricing available โ additional repairs get 20% off when combined.
Service area
Cell Devices is based in Guildford, Surrey (GU4) but operates as a fully nationwide postal repair and trade-in service. Customers across England, Scotland, Wales, and Northern Ireland can use the service. Prepaid postage labels are included โ no need to visit in person.