Welcome to Cell Devices (“we”, “us”, “our”). By accessing our website or using our services, you agree to the following Terms & Conditions. Please read them carefully.

1. About Cell Devices

Cell Devices is the trading name of Daniel Robinson, a sole trader based in Guildford, Surrey. Our full legal details, including our postal address for correspondence and for the service of documents, are in our Legal Notice. You can reach us at sell@celldevices.co.uk or on WhatsApp on +44 7577 545706.

Cell Devices provides device trade-ins, refurbished phone sales, and repair services. These Terms apply to all users of our website and customers engaging with our services. By submitting a device for trade-in, purchasing a product, booking a repair, or requesting a collection, you agree to be bound by these Terms. Our Refund Policy forms part of these Terms.

2. Eligibility & Ownership Requirements

To sell a device to us, you must be at least 18 years old and the legal owner of the device. You must confirm that the device is not stolen, lost, blacklisted, or on active finance, and that you have full legal rights to sell it. You also agree that the device will not be reported lost or blacklisted after sale.

If a device is blocked, blacklisted or reported lost or stolen after we have purchased it, you remain fully liable. You must repay the full amount we paid you, together with any costs we have reasonably incurred as a result — for example parts fitted, postage, listing or selling fees, and the cost of recovering the device. We will itemise any such costs.

3. Accepting These Terms

You accept these Terms when you submit a quote or order online, before sending a device to us. For face-to-face purchases and local collections you also sign a receipt at the point of handover, which confirms the device details, the agreed price, and your confirmation that you are the legal owner.

4. Trade-In Process

4.1 Getting Your Quote

Customers begin by using the Trade-In Calculator to receive an estimated value. After submitting the trade-in form with accurate device details, a personalised offer is usually provided within 24 hours.

4.2 Postal Trade-Ins

We cover postage in both directions. Once your offer is agreed we send a free pre-paid Royal Mail label. The service depends on what the device is worth: Tracked 24 as standard, Special Delivery (fully insured) for devices we value at £150 or more, and Tracked 48 for devices sent in for free recycling.

Where we provide the label, the device is our responsibility while it is in transit to us. If a parcel is lost or damaged on the way, we handle the claim and still honour the agreed offer.

Once the device arrives it undergoes our full inspection before payment is issued. Payment is made by bank transfer, usually within 24 hours of the device arriving and being inspected.

4.3 Local Collection

Local collection is available within 20 miles of Guildford. Before we travel we may ask for a £20 collection fee, paid in advance. This is at our discretion and is usually asked for on longer journeys or from customers we have not dealt with before. The fee pays for our travel and the on-site inspection, so it is not returned when the sale goes ahead. We will tell you about the fee before you book.

If you cancel with less than 24 hours’ notice, are not available when we attend, or the device turns out to be untestable, severely damaged, or one we cannot legally buy, we keep the fee, because the journey has been made or the slot has been lost. If you cancel with 24 hours’ notice or more, we refund it in full. If we cannot attend, you choose between a full refund and a new date, and if we cancel with less than 24 hours’ notice we will also pay you £20 for your wasted time. Collection may not be available for severely damaged or untestable devices.

4.4 Free Recycling

Some older devices — currently the iPhone 7, 7 Plus, 8 and 8 Plus — have no trade-in value with us. We will still take them off your hands and recycle them responsibly, free of charge, and we send a free pre-paid Royal Mail Tracked 48 label. No payment is made for a device sent in for recycling.

5. Inspection & Revised Offers

Every device undergoes a complete 25-point inspection to verify its functionality and condition. If the device matches the details you submitted, the original offer is honoured. If undisclosed issues are discovered, such as hardware faults, activation locks, weak battery health, unknown part warnings, or physical defects, we will provide a revised offer. You may accept or decline the revised offer.

If you decline, we return the device free of charge and cover the return postage — unless the device was materially not as described, in which case return postage is your responsibility. We charge it at cost, using the same Royal Mail service we would use ourselves, and we tell you the amount before we send it.

5.1 Unlocking and Account Removal

Before we can buy a device it must be erasable and fully removed from your Apple or Google account. We may need you to provide the device PIN, or to remove the device from Find My iPhone or your Google account remotely, so that it can be wiped properly. We will normally tell you this before you post the device.

If the device cannot be erased or released from your account, we cannot buy it. We will return it free of charge — unless we told you of the requirement before you sent it, in which case return postage is your responsibility, charged at cost.

5.2 Devices We Cannot Purchase

We cannot purchase devices that are iCloud or Google locked, blacklisted, activation locked, severely liquid-damaged, motherboard-damaged, on unpaid finance, or not legally owned by the seller. Except as set out below, these devices will be returned to you at no cost.

Where our checks show a device has been reported lost or stolen, we will not post it back. We will contact you first and give you the opportunity to explain, because reports are occasionally made in error or by a previous owner. If the report is withdrawn, or you show us that the device is yours, we return it free of charge. Otherwise we will hold the device unaltered — we will not erase it, sell it or dispose of it — and report it to the police or, through the industry registers, to its registered owner or insurer, and release it to them. If you and the register disagree about who owns the device, we hand it to the police and let them decide. We take this course because knowingly returning or selling a device believed to be stolen could be a criminal offence.

6. Finality of Sale

Once the customer accepts the final offer and payment is issued, the sale becomes final. The device cannot be reclaimed or returned once payment has been made.

7. Payment

Payments for postal trade-ins are issued by bank transfer after inspection, usually within 24 hours of the device arriving. Payments for local collection may be issued by bank transfer or cash following the on-site test.

Where you choose to put your device’s value toward a refurbished phone instead of taking cash, that credit is applied at the time of that purchase. It is not a stored balance, cannot be banked for later use, and cannot be exchanged for cash.

8. Repairs

We repair devices by post and in person. Prices shown on our website are from-prices; the final price is confirmed after inspection.

We cover postage in both directions for repairs, on the same service tiers as trade-ins: Tracked 24 as standard, and Special Delivery (fully insured) for devices worth £150 or more.

8.1 Revised repair quotes. If, on inspection, the repair needs more work than quoted — additional damage, a second fault, or a device that cannot be opened safely — we will contact you with a revised price. Work does not continue until you approve it. If you decline, we return the device and cover the return postage, unless the device was materially not as described.

8.2 Devices beyond economic repair. If a device cannot be repaired, or repairing it is not economically sensible, we will tell you and return it. Normally no charge is made. On jobs requiring significant diagnostic time we may charge a diagnostic fee, and we will always tell you the amount before carrying out that work.

8.3 Damage during repair. We take every care with devices in our workshop. If we damage a device while working on it, we will repair it, replace it, or refund its value. Our liability for that damage is limited to the market value of the device at the time or the price you paid us for the repair, whichever is higher.

8.4 Repair warranty. A repair is covered on the part we fitted and our workmanship, for a period that depends on the part: twelve months on an aftermarket OLED screen; six months on a third party battery and on other parts, such as a charging port, camera or back glass; three months on a genuine Apple part or a budget LCD screen. Your quote states the part and its warranty period before you accept it. It does not cover new accidental or liquid damage, or a different fault arising later.

8.5 Your data. You are responsible for backing up your data before sending a device for repair. Many repairs require the device to be reset, and we are not responsible for any loss of data, except where the loss is caused by our negligence.

8.6 Your right to cancel a repair. A repair booked online, by post or at your home is a distance or off-premises contract, so you have a legal right to cancel it within 14 days of booking without giving a reason. Repairs are normally done well inside that time, so when you book we ask you to confirm that you want us to start straight away. If you cancel after work has started, you pay for the work done up to that point; once the repair is complete, the right to cancel no longer applies. This does not affect your rights if the repair itself is faulty.

9. Devices Left With Us

If your device is with us and we cannot get a decision or a return address from you — for example a revised offer or repair quote you have not answered, return postage that is your responsibility and has not been paid, or a repaired device that has not been paid for or collected — we will hold it for 30 days from the day we first tell you. During that time we will try to reach you at least twice using the details you gave us, by email, WhatsApp or telephone, and our last message will state the date after which we will dispose of the device.

If we have had no reply by that date, we may sell, recycle or otherwise dispose of the device. If we sell it, we deduct anything you owe us and our reasonable costs and pay you the balance. If you want your device back at any point before then, contact us by any of those means and we will arrange its return.

10. Devices Purchased From Us

If you buy a refurbished device from us as a consumer, you have a 14-day right to cancel and change your mind, and separate rights if the device is faulty. Both are set out in our Refund Policy, which forms part of these Terms. Trade-in sales are not eligible for return.

A device remains at our risk until it is delivered to you. If a parcel is lost or damaged in transit on its way to you, we will replace the device or refund you in full. Title to a device passes to you once it has been paid for in full and delivered.

Sales to businesses are not consumer sales. The 14-day right to cancel does not apply to business purchases, although the warranty does.

11. Warranty

All refurbished devices include a warranty from Cell Devices (the guarantor, with the address the law requires, is named in our Refund Policy), depending on their grade. Grade A and Grade B devices include 12 months of warranty, while Grade C devices include 6 months of warranty, in each case from the date of delivery and valid throughout the United Kingdom. Warranty does not cover accidental damage, liquid damage, physical damage, faults caused by third-party repairs, or issues caused by software modification. Devices must be returned to us for inspection before warranty claims can be confirmed; we cover the postage both ways for a valid claim. Nothing in this warranty affects your statutory rights, which are explained in our Refund Policy.

12. Device Grading Standards

Excellent (Grade A), Good (Grade B) and Fair (Grade C) describe cosmetic condition only. Excellent means minimal cosmetic wear, Good means light signs of use, and Fair means more visible scratches or scuffs. The photos and condition description show the particular device.

Battery health is assessed separately from cosmetic grade. Phones sold as working refurbished devices on our website meet an 80% minimum battery health standard. Where a health percentage is available, the listing states the recorded reading. If the device cannot report a percentage, this is stated rather than estimated as an exact reading. An Excellent grade or a 100% reading does not by itself mean that a battery is new. A replacement battery is described separately.

Parts are separate from cosmetic grade. Each listing states the parts information available for that device, including disclosed replacements and any Unknown Part message. A genuine replacement may have come from another device. Quality replacement parts are not made by the original manufacturer. An Unknown Part message means the device cannot verify the part; it does not by itself establish that the part is genuine or non genuine. Any known effect on features or available readings is disclosed.

Devices are functionally checked before sale. Recorded check results are shown where available; cosmetic grade alone is not a claim about a particular test. Warranty periods remain 12 months for Excellent and Good, and 6 months for Fair, from delivery. Battery health disclosure does not exclude a faulty or misdescribed device from your statutory rights. The description and promises made when you bought your device continue to apply.

13. Customer Data & Privacy

We collect and store customer information such as names, contact details, shipping information, device details, and order notes. This information is used strictly for order processing, trade-in management, fraud prevention, and communication. We do not sell customer data. We share it only with the partners we need to run the business — such as payment processors, delivery couriers, accounting systems, and the platforms our website and messaging run on — and where the law requires or permits it, for example reporting a device that has been reported lost or stolen to the police or the industry IMEI registers. All data is handled in accordance with UK GDPR. A detailed explanation is available in our separate Privacy Policy.

Every device we take in is fully erased before it is resold or recycled, except a device we are holding because it has been reported lost or stolen (see 5.2). You remain responsible for backing up your own data, signing out of iCloud or your Google account, and removing your SIM before sending a device to us.

14. Cookies

Our website uses cookies. Essential cookies keep the site working, for example by remembering your basket. We only set non-essential cookies, such as analytics, with your consent, which you can give or withdraw through the cookie banner at any time. Disabling cookies in your browser may stop some features working. More information is available in our Privacy Policy.

15. Liability

Cell Devices is not responsible for the loss of personal data on devices sent for trade-in or repair, except where the loss is caused by our negligence. Customers are responsible for backing up and wiping their devices before sending them. We are also not liable for delays caused by couriers, inaccuracies in customer-submitted information, or any losses caused by unauthorised repairs after purchase. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else which cannot lawfully be limited, and nothing in these Terms affects your statutory rights as a consumer.

16. Complaints

If something has gone wrong, please tell us by email at sell@celldevices.co.uk or by WhatsApp on +44 7577 545706. We aim to respond within three working days.

17. Governing Law

These Terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may instead bring a claim in your local courts, and nothing in these Terms removes any rights you have under your local law.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes apply to orders, trade-ins and repairs agreed after the change is published; the version in force when you dealt with us is the one that applies to you. The most recent version will always be available on our website.

19. Contact Us

For any questions or concerns, please contact us at sell@celldevices.co.uk or on WhatsApp on +44 7577 545706. Our postal address is in our Legal Notice.

 

 

Mobile Terms of Service

Last updated: 13 September 2026

The Cell Devices mobile message service (the "Service") is operated by Cell Devices (“Cell Devices”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Cell Devices’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cell Devices through your mobile provider to the mobile number you provided. We only send marketing texts with your consent, and you can withdraw it at any time by replying STOP. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Cell Devices. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your mobile provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your mobile provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CellDevices or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Cell Devices mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CellDevices or email sell@celldevices.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The mobile networks supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Cell Devices is the trading name of Daniel Robinson, Guildford, United Kingdom. Full legal details are in our Legal Notice.