We're open · we usually reply the same day
Repair, trade in, or sell
Cracked iPhone? Battery gone? Won't turn on? Get a price in a minute. Our technicians review every device personally.
4+
Years experience
Almost any
Condition accepted
Up to 12mo
Warranty
Same day
Replies (closed Tue/Wed)
📱Model
🔍Check
✨Condition
💰Quote
⚡ Just a few quick questions
01 / 04
Select device
Pick your phone to get started.
★★★★★
Apple Self Repair trained · 4+ years hands on across all modern iPhones
Apple Self Repair trained · hands on iPad experience across all generations
Trained on Samsung’s in warranty repair programme
Trained on Google’s in warranty repair programme
Not on the list? Tell us the device and what's wrong, and we'll email you a repair form and price it by hand.
▾
Pick it if you know it: more storage usually sits nearer the top of the range. Not sure? Leave it and we'll check.
What would you like to do?
⚠ Please fill in the device, what's wrong, your name, number and email, and agree to the terms.
Questions first? Message us on WhatsApp.
02 / 04
What would you like to do?
No commitment. Choose what works for you.
Broken or damaged? You'll likely get more here than anywhere else.
03 / 04
What's wrong with it?
Pick the main fault. The questions about it open below, and you can add other faults there too.
⚠ On this model the back glass is bonded to the housing, a full housing replacement is the correct repair.
What's the screen doing?
Select all that apply, helps confirm what type of replacement is needed.
⚠ May need diagnostic first
Black screen, flicker or backlight issues can be caused by a connector fault or logic board issue rather than the screen itself. we'll confirm before ordering parts.
💡 iPhone 12+, aftermarket screens show "Unknown" in Settings. A reclaimed genuine Apple screen shows "Used"; a new one shows "Genuine" once finished with Apple's Repair Assistant. Genuine screens keep True Tone.
What's the battery doing?
Select all that apply. Most common signs: dying at 20%+ or draining noticeably faster.
⚠ Overheating noted
Excessive heat can indicate a swollen or failing battery. Swollen, hot or damaged battery? Message us before posting, we'll arrange a safe way.
What's the damage?
Select all that apply, helps us assess the repair method.
⚠ Frame damage noted
A bent or damaged frame may affect the repair approach and water resistance. We'll assess on arrival.
⚠️ Screen lifting = likely swollen battery
A screen or back lifting away from the frame is a strong sign of a swollen battery. Do not charge the device. Swollen, hot or damaged battery? Message us before posting, we'll arrange a safe way.
🔋 Battery check, important
Back glass cracks can allow glass shards to contact the battery. Does the phone feel warm, swollen, or has the back bowed outward?
⚠️ Battery replacement recommended
A warm, swollen or bowed battery may have been pierced by glass. Do not charge the device. Swollen, hot or damaged battery? Message us before posting, we'll arrange a safe way.
What's the camera doing?
Select all that apply, we'll work out whether it's the lens, the module, or both.
Camera function issues
Physical / visual damage
💡 Could be software
Camera crashes and black screen can sometimes be fixed with a software reset, we'll check before replacing anything.
💨 Dust inside the lens
Dust between the glass and sensor usually means the camera module needs replacing, the lens glass alone won't fix it.
🔍 Lens glass only
If the camera otherwise works fine and it's just the glass that's cracked, a lens glass replacement (£50) may be all that's needed.
⚠️ Likely both repairs needed
A cracked lens left too long often lets dust and debris into the module, damaging the camera itself. we'll confirm on arrival, we'll quote both as a bundle.
💧 Tell us about the water damage
Select all that apply, helps us prepare the right assessment.
⚠️ Act fast, time matters with water damage
Switch the device off immediately if it's on. Don't charge it. The sooner we can assess and clean the board, the better the chances of recovery. Send as quickly as possible.
What's happening with Face ID?
Select all that apply, helps us understand what's going on.
⚠️ Important, Face ID is usually unfixable
On iPhone 11 and older, Face ID is paired to the logic board at the factory and cannot be restored, even Apple cannot fix it. we'll confirm on arrival.
If it stopped working after a screen repair, the TrueDepth sensor may have been disturbed, there's a small chance it can be resolved.
✅ Face ID can be repaired on this model, £220
iPhone 12 and newer can have Face ID restored using Apple's Self Service Repair programme with professional tools. The part needs to be ordered specifically for your device, we'll confirm the repair is possible before ordering.
⏱ Allow an extra 1 to 3 working days for parts to arrive. We'll keep you updated throughout.
What's happening with the device?
Select all that apply, we'll use this to prepare the right diagnostic.
🔒 Disabled / locked out
If "iPhone is disabled", we can attempt a restore. You'll lose data unless you have a backup.
⚠ May be a hardware issue
Won't turn on and boot loops can be caused by hardware (battery, logic board). The £20 diagnostic covers both.
£20 diagnostic, comes off the repair cost if we fix it.
What's not working?
Select all that apply, speaker, mic, buttons and small components are all the same price.
💡 Worth trying first
Speaker and mic issues are sometimes caused by software or a blocked grille. Try restarting and cleaning the grille gently first.
Small parts priced the same as a charging port repair.
What's happening with charging?
Select all that apply, helps us confirm it's the port and not the cable or battery.
💡 Worth trying first
A port that won't seat the cable is often blocked with pocket lint. Try a wooden toothpick to clear debris gently, fixes it for free in many cases.
Port replacement fixes physical port damage, price varies by model.
Tell us about the lens damage
Select all that apply, helps us figure out if it's just the glass or if the module underneath needs replacing too.
Physical damage to the glass
Is the camera itself still working?
✅ Lens glass only, £50 flat rate
Camera works fine, it's just the glass cover. Quick job, no data loss. If the crack is new, this is the right fix.
⚠️ Camera module also affected
Blur, spots, vibration and noise usually mean the module underneath has been damaged, often from a cracked lens left too long. we'll confirm on arrival. We'll quote both as a bundle.
Which screen quality?
Both options are quality checked before fitting.
🔋 What's your battery health?
Helps us understand the full picture, even if battery isn't your main repair.
📍 Where to find battery health
Settings → Battery → Battery Health & Charging → Maximum Capacity
⚠️ Below 80%, battery flagged
iPhones below 80% can throttle performance and affect value. We've added battery to your quote, we'll factor it in.
Any other faults?
Already prefilled from your earlier answers, adjust if needed, or skip straight through.
✅ Already confirmed
Common faults
Other faults
Not sure if repair is right?
04 / 04 · Repair estimate
from
STATUS
Estimate ready
PARTS
…
WARRANTY
Up to 12 months
POSTAGE
Free prepaid label
📋 Pricing not yet listed for this model
We can still help. Send your details below and we'll quote directly, usually the same day.
🔍
£20 diagnostic fee
Nothing to pay before you post it, and it comes off the repair total if we fix it. Postage both ways covered.
✅
Genuine Samsung parts
Samsung calibrated display. Fully tested before return.
🔵
Genuine Google parts
Brand new genuine Google parts. Fully tested before return.
Fixing all issues while it's in
You flagged additional faults, we can fix everything at the same time. Additional repairs get 20% off when bundled. Primary repair stays at full price.
Without bundle discount
20% off additional repairs
Fix everything total
Review your device and repair
Send your repair enquiry
We email your repair form and confirm the price. Nothing is booked until you accept.
⚠ Please enter your name, number and email, and agree to the terms.
What happens after I send this?
Compare refurbished devices (optional)
Worth comparing
Refurbished alternatives
🔧 This repair
Fix your existing device
VS
Compare the costs
Other options (optional)
Worth knowing
Before committing, it's worth checking whether a refurbished replacement costs the same or less.
03 / 04
Condition
A few quick questions so we can give you an accurate offer.
Does the phone have any faults or damage?
If any part of the phone requires replacement, select "Has faults or damage". Light cosmetic wear from normal use does not count.
How does the phone look?
Tap the closest match. Your choice will show a tick.
See condition examples
Match your phone to the closest example.
Common faults
Other faults
Apart from the faults, how does the rest of it look? * Required
What's your battery health? * Required
Choose the capacity shown in Settings, or Not sure.
Where do I find battery health?
Settings → Battery → Battery Health & Charging → Maximum Capacity.
Draining fast, shutting down or getting hot? Choose Has faults or damage above too, even if battery health is high.
Best done before you send it. iPhone: Settings → your name → Sign Out. Samsung/Google: remove the Google account. Screen dead, or it won't turn on? Remove it at icloud.com (Find Devices → Remove), or give us the passcode when we check it (only so we can test it, never for anything else).
✅ If we can unlock it
Your estimate
Same price as unlocked. Give us your passcode when we check it (only so we can test it, never for anything else), or remove it at icloud.com and we'll wipe it
🔒 If it stays locked
£20
Parts price, if the lock can't be removed, we buy your own phone for parts only
It must be your own phone. Most locks come off with your help in a few minutes, that's how you keep the full offer.
Some phones are locked to the network they were bought from (EE, O2, etc.). Not sure? Pop in another network's SIM, or check with the original provider.
📶
Network locked, 10% off the offer
A phone locked to one network is worth less to the next owner, so the range drops by 10%. Unlock it first (often free from the original network) and you get the full price.
A blacklisted IMEI can't be used on UK networks. Not sure? Dial *#06# for the IMEI and check it (e.g. on CheckMEND or with the original network).
📵
Parts only, we'll quote you directly
If it's your own phone and a network or an insurer has blocked it, we may buy it for parts. Not sure? Check the IMEI on CheckMEND first, a clean result gets you the normal price.
⛔
We can't buy a phone reported lost or stolen
If it has been recovered and the report cleared, check the IMEI on CheckMEND and message us.
⚠ Please complete the required questions.
04 / 04 · Valuation complete
CASH
UPGRADE
STATUSEstimate ready
PAYMENTBank transfer, usually within 24 hours
POSTAGEFree prepaid label
♻️
Free recycling
The iPhone 7 and 8 range has no trade in value with us any more, but we'll still take it off your hands and recycle it responsibly, free of charge. Send your details and we'll send you a free Royal Mail Tracked 48 label.
🔒 Account lock noted, two possible prices
If the lock is removed: full estimate above. If it stays locked: a parts price, we buy your own locked phone for parts only.
✅ If it tests working
Worst case parts deducted, confirmed when we test it
🔧 If it doesn't
Parts price, we recover parts value only
With no display we can't test it until it's with us. We can usually unlock it with your passcode when we check it (only so we can test it), or you can remove it from your iCloud account (icloud.com → Find Devices → Remove) and we'll wipe it.
We check the IMEI when it arrives. If it turns out to be blocked by a network or insurer, we can only offer a parts price.
📵 Blocked by a network or insurer, parts only
A blocked phone can't be resold as working, so there's no automatic price. If it's your own phone we may buy it for parts, send your details and we'll quote you directly.
⛔ Reported lost or stolen: we can't buy it
We never buy a phone that has been reported lost or stolen, so there's nothing more to do on this quote and nothing will be sent. If the report is cleared later, start a new quote and we'll check the IMEI then.
A typical range for this model. We confirm your offer by email once you've filled in the short buying form.
🛡️
No surprises
If the phone matches what you've told us, your offer is inside this range: towards the top for the best of its grade, towards the bottom for more wear or a weaker battery within what you told us. If we find something different, we show you exactly what and you decide.
🔧 Repair all faults instead
How we worked this out
📱
Choose a refurbished device
Tap a device to select it. Any estimated trade in credit is shown below its price.
Loading available phones…
How would you like to do the trade?
Worth comparing
Could a repair be better value?
Compare the costs
Happy with your valuation? Continue below.
Review your device and answers
Your details
We email your personal form link so you can continue when ready.
⚠ Please enter your name, number, email and agree to terms.
Consider a repair (optional)
Not the figure you wanted?
Sometimes a repair is better value, fix it, keep it a bit longer, then sell when ready.
Repair from
Compare trade in credit (optional)
Upgrade available
Trade in and get
When you trade toward one of our refurbished phones, we can give you more back.
Cash value
Best value
Trade credit
Happy with cash? Use the enquiry form above.
Details saved
Tap below, your details are prefilled, just hit send.
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Common questions
Usually the same day. Working hours: Mon & Thu to Sat 9am to 6pm, Sun 11am to 5pm. We're closed on Tuesdays and Wednesdays, so a message then gets an answer on Thursday.
Yes, cracked screens, won't turn on, water damage, multiple faults. our technicians review every device personally.
We send a prepaid Royal Mail label once everything is agreed: Tracked 24 for devices worth under £150, or Special Delivery, insured up to £750, for devices worth £150 or more. Scan it at any Post Office.
You're never committed until you agree. If anything changes, we'll always discuss it with you first.
When you upgrade, we refurbish and resell your old device, so we can pass more value back as credit.
Your name, number and email come to us so we can answer your quote, for a sale or trade in we email you a personal link to your buying form, for a repair a personal link to your repair form, where we confirm the price, and we keep the enquiry in our own system so we can pick it up again. They reach us by email through our forms provider, and if you tick the marketing box we add you to our mailing list. We never sell your details or pass them to anyone outside running Cell Devices, and you can ask us to delete them at any time, see our Privacy Policy.
iPhone screen repair starts from £59 for older models up to £209 to £409 for iPhone 17 Pro Max, depending on whether you choose a third party OLED or genuine Apple OEM screen. An aftermarket OLED carries a 12 month warranty; a genuine Apple screen is reclaimed, so it carries 3 months.
3 to 5 working days door to door. A prepaid label is sent once your repair is agreed, post it from any Post Office. we repair and return via Royal Mail Tracked.
Yes. Cell Devices accepts phones in almost any condition including water damage, cracked screens, and phones that won't power on. The limits are about the phone's status rather than its condition: We cannot buy a phone that is reported lost or stolen, one with finance still outstanding on it, or one that is not legally yours to sell. A phone of your own that is blocked by a network or an insurer, or locked to an iCloud or Google account you cannot remove, we may still buy for parts. Run the quote tool above to get an instant estimate.
iPhone repair by post, UK mail in service
Cell Devices is a specialist iPhone, Samsung and Google Pixel repair service based in Guildford, Surrey. Most repairs come to us by post from across the UK, and customers with a GU postcode can drop off or have it collected. Every repair is handled by our technicians: Apple Self Repair trained, with 4+ years of hands on experience across all modern iPhone models. There are no middlemen, no call centres, and no hidden fees.
Common repairs include iPhone screen replacement (cracked glass, touch issues, OLED lines), iPhone battery replacement (third party or genuine Apple OEM), back glass and housing repair, camera module and lens replacement, Face ID restoration (iPhone 12 and newer), and charging port repair. Samsung Galaxy screen, battery, and back glass repairs are also available, as are Google Pixel screen and battery replacements.
How mail in repair works
Use the quote tool above to describe your device and fault. We email you a short repair form, then a price to accept before you send anything. Once you accept, we send a prepaid Royal Mail label (Tracked 24 for devices worth under £150, or Special Delivery, insured up to £750, for £150 or more), so postage costs you nothing. The price only changes if we find something different once it's here, and then you decide. It's repaired and returned within 3 to 5 working days door to door. Every repair carries a warranty on the part we fit and our workmanship: 12 months on an aftermarket OLED screen, 6 on a third party battery and most other parts, 3 on a genuine Apple part or a budget LCD. See the warranty page for the full list.
Sell or trade in your old iPhone
Cell Devices buys used and broken iPhones for cash or as a trade in toward a refurbished replacement. Devices in almost any condition are accepted, cracked screens, water damage, faulty, or not turning on. We cannot buy a phone that is reported lost or stolen, one with finance still outstanding on it, or one that is not legally yours to sell. A phone of your own that is blocked by a network or an insurer, or locked to an iCloud or Google account you cannot remove, we may still buy for parts. Trade in credit is worth more than a cash sale, and the quote shows both figures side by side. Offers come from our own pricing, which follows recent sales where we have them, and are confirmed after we review your device personally.
Repair prices
iPhone screen repair from £59 · iPhone battery replacement from £49 (third party) or £129 (genuine Apple) · Camera lens replacement £50 · Back glass from £80 · Face ID repair £220 (iPhone 12+) · Charging port from £69. Bundle pricing available, additional repairs get 20% off when combined.
Service area
Cell Devices is based in Guildford, Surrey, and repairs and buys phones by post from anywhere in England, Scotland, Wales and Northern Ireland, with a prepaid postage label included. Post is the usual way in; if you have a GU postcode you can also drop off or have it collected.